Legal
Refund Policy
Because export consignments are produced and packed to buyer specification, refunds are handled through a documented claim process rather than open return.
Claim window
Quality or quantity claims must be raised in writing within 15 days of cargo arrival at the destination port, supported by photographs and, where relevant, a survey report.
Advance payments
Advances are refundable in full if we are unable to fulfil a confirmed order, less any bank charges already incurred.
Approved claims
Where a claim is accepted, we will replace the affected goods on the next shipment or issue a credit note against the invoice value.
Exclusions
Damage after delivery, incorrect storage, buyer-directed specification changes and force majeure events are outside the scope of this policy.
For any question about this policy, write to info@skimportsexports.com.